RETURNS AND EXCHANGES
Within the 14 days of receiving the product, the please use the contact us to request a return for an exchange or a credit. -Items which are exempt from refunds, exchanges or replacements include all apparel listed under the under wear (woman's intimates) sale items, swimwear earrings special categories and any discounted items. There is a
25% fee on special order items.
Returned items that do not match the characteristics above will not be accepted.
Items must be returned with the following characteristics:
- 100% Unworn
-In their original state with all labels and tags, original package and box
-No scuff markings, rips or tears.
-Restocking fee of 20% buyer pays for shipping
-Following our R.M.A instructions given by our staff via the ticket center.
SIZING & FITTING AND INCORRECT ITEMS:
We strive to provide you with accurate sizing information on each product page. We are a retailer of many clothing brands and do not manufacture clothing ourselves. Customers will need to carefully check before ordering and refer to the sizing charts.
1-If the customer has ordered the wrong size or item:
We will allow the customer to ship the merchandise back for a refund, or exchange as long as the item is in original state (unworn with all labels and tags). Please note that the purchaser is responsible for all shipping charges. Morgan Le Faye LLC, does not supply return shipping labels.
2-If Morgan Le Faye LLC, sent the wrong size or wrong item:
Morgan Le Faye LLC does take pride in the products we ship out! If you observe in your item size is not as described in the size chart, we will fix it for you. Simply contact us with your order number and SKU number.
In order to confirm the size issue please indicate the following:
-Size you have ordered
-Size you have received
-Describe the fitting is it too tight or too big
For wrong item or not as described: please send us clear pictures of the product you have received, its SKU number and its shipping label on the package. Please keep the attachment size below 2MB.